Battlenet We Couldn't Verify Your Account With That Information (2024)

FAQs

Why is Battle.net not letting me log in? ›

Be sure to enter the Battle.net account email address and password correctly. If your login information is saved, try re-entering your Battle.net account email and password. If the issue persists, try resetting your Battle.net password. Deleting the Battle.net cache folder can resolve problems with the logon module.

If you receive the error Unable to Process during the account creation, the Battle.net account must be registered to the name of your parents or guardians. The date of birth must also reflect the parents' or guardians' details. Please log in to submit feedback. Did you find this article helpful?

You will receive this error if your purchases are restricted by Parental Controls. You can disable restrictions in the Parental Controls Dashboard. If you want to completely remove Parental Controls from your account, contact us.

This error is usually due to a mismatching or forgotten password, try to reset your password to resolve it. You may also see this error if there is a service interruption, check the BlizzardCS Twitter for the most up to date information.

Your Battle.net Account is banned. Blizzard suspends or bans accounts for violations of our in-game and forum policies. If you're seeing this message, check your email for details about the violation and a link to information on the appeals process.

Cached data in your modem and router can cause installation failures. Power cycle your connection hardware. Run a security scan to remove any viruses or malware infections. Update or temporarily uninstall any security programs, which may mistake the installer for a threat.

If you own more than one Battle.net account and you'd like to play or chat on several accounts at the same time, you can turn on the option to run more than one Battle.net App at the same time in the App Settings: Open the Battle.net desktop app. Click the Blizzard icon in the upper-left corner and select Settings.

Common Problems

If your phone number is not VOIP and you still receive an error, check the following: Make sure you enter the number correctly. Make sure the country registered on your Battle.net account is correct and the phone number you're trying to use matches your country.

We temporarily lock Battle.net accounts when there's a change in access. This can mean a long time has gone by since last time you logged in, or maybe you've logged in from an unfamiliar location. We've sent you an email with a link to reset your password, which will unlock your account.

Is Battle.net down right now? ›

No, we are not detecting any problems with Battlenet right now. The last outage detected for Battlenet was on Tuesday, September 3, 2024 with a duration of about 38 minutes.

Make sure you have enough free space on your device. Try removing and reattaching your Authenticator. Uninstall the app, restart your phone, then reinstall the Authenticator. Clear the Authenticator's Data and Cache from your device's app manager, restart the app, and try again.

Check your network configuration to find any issues with your firewall, router, or port settings. If you're using a VPN, try removing it. Disable any proxies that may interfere with the login module. Run a security scan to remove any viruses or malware infections.

Update your drivers to resolve any compatibility issues. Release and renew your IP and flush your DNS to resolve any network conflicts. Try closing background applications to resolve any software conflicts. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.

Make sure you are logged in with the correct Battle.net account. You will not see the option to pay with balance if you don't have any balance on your account, or your balance isn't enough to cover the full price of the product.

Close all other running apps on your device and try again. If you experience issues on an Android device, try clearing the cache data. Navigate to the Battle.net mobile app settings, press Clear Cache, then relaunch the app. Navigate to the Battle.net mobile app settings, press Clear Data, then relaunch the app.