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At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.
Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.
Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.Some of our Benefits/Perks
Remote/Work From Home Available
Competitive pay starting at $18.50/hr + depending on experience
Medical/Dental/Vision Insurance
Employee discount on loans Team members qualify for a discount on consumer and mortgage loans.
Tuition Reimbursem*nt of up to $5,250 per year for full-time team members.
Paid Time Off 15 days/year & over 10 Paid Holidays
Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
Retirement Benefits (401K) Grow matches up to 8% for team members.
Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
The Call Center Relationship Specialist is responsible for providing friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence. Cross-sells Credit Union products and services. Supports a sales and service environment that is focused on the credit union’s mission, vision and core values.
We are looking for this position to start on September 9, 2024*
Required Skills & Experience
High school diploma required. Some college from an accredited college or university is preferred.
1-3 years sales and service experience required, preferably in a call center environment.
Effective communication skills to include active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
Bi-lingual (English and Spanish) preferred.
Working knowledge of Windows-based PC products and general office equipment.
Physical Demands
Must be able to sit for extended periods of time.
Must be able to read, write, speak and type English.
Must be able to hear and use a telephone.
Use of computer requires repetitive keystrokes.
Work Environment
This role is fully remote, with the option to work from our HQ or retail locations.
You’ll play a vital role supporting our members, so schedule flexibility between 7 a.m. EST and 7 p.m. EST Monday – Friday and 9 a.m. EST to 1 p.m. EST on Saturdays is required.
*This shift will be from 10am - 7pm EST*
An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Banking
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In the same way that the federal government protects banks and their depositors, it also protects the money you have in credit unions, like Grow. That means the National Credit Union Association (NCUA) insures share accounts in federally insured credit unions for $250,000 per qualifying account.
You have successfully made your payment. This will be reflected on your loan. If you have any questions, feel free to visit your nearest store or give us a call at 800.839.6328.
Serving people over profit goes beyond finances for us. From everyday banking to financial literacy education to community initiatives, we're here for you. We exist to make things grow — people, communities, money and dreams.
The APY may change without notice after the account is opened. You will earn a cash back bonus of $0.05 per qualifying Grow Visa debit card transaction. Qualified debit card transactions include signature or PIN based point-of-sale purchases, bill payment made with your Grow Visa debit card, and online purchases.
Banks are typically for-profit entities owned by shareholders who expect to earn dividends. Credit unions, on the other hand, are not-for-profit, member-owned cooperatives that are committed to the financial success of the individuals, families, and communities they serve.
But if a member has not made a payment over the phone or at a branch by the end of Grow Financial FCU's 10-day grace period, Svehla said her staff starts making live calls. This is where the relationship collections program starts up.
At Grow, our goal is to help you build your credit. With consistent, on time payments, your score may increase over time. However, if you miss a payment, or can't make your payment, we may report your account to the credit bureaus, which may have a negative effect on your credit score.
You can contact customer support by clicking on the icon on the bottom right-hand corner of this page to chat, emailing us at behappy@growcredit.com, or by calling our phone support line at 1 (888) 244-5886.
Certain banks who initiate bank wires may request the address for National Financial Services. For those banks provide the following address, National Financial Services, 499 Washington Blvd, Jersey City, NJ 07310.
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