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flintlock67 Posts: 14 Forumite
19 May at 4:52PM in
Hello, hope someone can help. I've just completed my first bank switch from first direct to santander. I populated the new edge current account with £2000. I then opened their edge saver and moved £400 over from edge current account. I then moved £10 back to my account that funded the £2000 just to see if it all worked. It did. I now had £1599 in the edge c.a. I thought this was too much so moved £1000 back to the funding account. Santander blocked my edge account and wouldn't move the £1000. Has any body had any similar experiences with Sanatander.. I'm seriously considering closing the account. This all happened last Friday the 17th.
Lightning360 Posts: 331 Forumite
19 May at 4:55PM edited 19 May at 4:56PM
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Have they told you to call them?
I was moving my savings go a different provider. Was blocked. Couldn't access mlbile or online banking. They wanted me to call their fraud team. I did. They answered quickly. Did what they wanted. All fixed now.
All banks will block transactions and accounts if they feel transactions are suspicious. Bit odd if you were just transferring money between Santander accounts imo, but it seems like a standard thing all banks do.
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flintlock67 Posts: 14 Forumite
19 May at 5:00PM
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Thanks For your reply. I did phone them went through a load of security questions then was told the information would be passed to their security people to unblock the account. They said couldn’t be dealt with til Monday (tomorrow). My moving the £2000 in and out was to a different providers current account not any of Santanders.
Lightning360 Posts: 331 Forumite
19 May at 5:03PM
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flintlock67 said:
Thanks For your reply. I did phone them went through a load of security questions then was told the information would be passed to their security people to unblock the account. They said couldn’t be dealt with til Monday (tomorrow). My moving the £2000 in and out was to a different providers current account not any of Santanders.
Probably should have included this in your original post.
This is something all banks will do and to be honest, I'd rather this happen considering if it didn't, it would just make fraud that tiny bit more likely.
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Tony5896 Posts: 32 Forumite
19 May at 5:04PM
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i regularly move 3-4000 around with my santander account to and from other accounts .. not had a problem so far ..
maybe because you have a new account
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Lightning360 Posts: 331 Forumite
19 May at 5:08PM
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Tony5896 said:
i regularly move 3-4000 around with my santander account to and from other accounts .. not had a problem so far ..
maybe because you have a new account
This will be it. If you are with them for a while, the system will know the sort of transactions you made and which aren't the type that you normally make.
For me, I made multiple 1000 transfers to a new account across one day. That is not what I normally do so it would have been more surprising to me if I didn't get one blocked.
They'll likely be more cautious with a new account as they will be less familiar with what is normal for the customer.
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jameseonline Posts: 465 Forumite
19 May at 8:50PM
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Highly likely because it's a new account and you kept moving money around, Santander seems to know me so have no major issues, did have to change my daily payment limit in app earlier but that was easy to do.
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Vortigern Posts: 3,249 Forumite
19 May at 8:50PM
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Moving that £2000 from Edge current to Edge saver would not have been blocked by the fraud team and would have earned more interest. (Assuming the Edge Saver is not full)
PRAISETHESUN Posts: 3,770 Forumite
20 May at 1:08PM
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Moving a large sum of money into and then out of a brand new current account often causes accounts to get blocked for security/fraud checks. Give them a call and provide whatever info they need to unlock your account and process the transaction. Moving forward you should be okay, especially if you build up a history of moving money back and forth between the same accounts.
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flintlock67 Posts: 14 Forumite
20 May at 2:25PM
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Thanks everyone, I phoned and they said the ‘back room’ people would phone me today before 16.30 to action the payment. No phone call from them yet so fingers crossed.
jameseonline Posts: 465 Forumite
20 May at 2:40PM
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Ahh the all mysterious back room
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