FAQs
FREQUENTLY ASKED QUESTIONS
- Sign in to att.com/outages.
- Select Get text updates now. (You'll only get alerts for this outage, not future ones.)
Ensure all cables and cords are connected properly and securely. Confirm you have power. If you have power and the TV receiver is turned on, the power button on the front of the receiver has a green light surrounding it. If you do not have power, move the TV receiver to a working electrical outlet.
Why is my AT&T service not working? ›
Restart your device. Make sure Airplane Mode is off. Confirm the cell phone number you're having issues with is active on your account by signing into your AT&T account. Check the AT&T network coverage map to make sure you're trying to use your device from within an area covered by AT&T.
Why does AT&T have so many outages? ›
What caused the widespread AT&T outages? Experts detail how a software update can go so awry. Possible causes of the outages included everything from software update errors, problems in the core network, to cyberattacks, experts said while the problem was ongoing.
How do I know if my network is down in my area? ›
You can also check your internet provider's own website or social accounts for live information. Twitter is often where a lot of providers let customers know about outages and planned works in certain regions.
How do I check my AT&T signal in my area? ›
It's easy to check our network coverage in your location:
- Go to the AT&T Network Coverage Map.
- Enter an address, state, or ZIP Code, and select the search icon. We'll show you what type of coverage is available.
One strong reason for the stop in the AT&T discount U-verse TV and Internet service can be the decline in revenue and the acquisition of DirecTV. After the acquisition of DirecTV, AT&T saw a rise in entertainment revenue by 1.6%, which sums to a staggering $13,000 million in the entertainment sector.
How do I reset my AT&T U-verse receiver? ›
Restart your U-verse receiver(s) by holding down the POWER button for ten seconds, then pressing again to restart. (This takes 5-8 minutes and will impact any DVR recordings in progress.)
What to do when AT&T U-verse says no signal? ›
Check both ends of the HDMI or AV cables to ensure they are properly connected. You can also try unplugging and reseating the cables to ensure a secure connection. Restart your Uverse receiver: Unplug the power cord from your Uverse receiver and wait for about 30 seconds.
How do I refresh my AT&T network? ›
From a device connected to your network:
- Sign in to the Internet Air web admin portal.
- Open System Settings and select Backup/Restore.
- Select Apply next to Reboot.
- Confirm your selection and wait for your gateway to restart.
Turn your DSL modem and computer off (reboot) and wait for at least 2 minutes. While the modem is off, remove the phone line from the modem and plug it back in. Turn the modem and computer back on. Once the computer and modem is on, wait several minutes and check to see if you have restored connection.
Why is AT&T struggling? ›
AT&T has spent $40 billion over the past three years on licenses, with few prospects for incremental revenue. Advancing technology may eventually swamp AT&T's wireless business, enabling many other firms to enter the market and further commoditizing this service. AT&T's massive debt load could catch up with it.
What was the root cause of the AT&T outage? ›
The company has attributed the outage to a technical error while carrying out a network expansion, without providing further details. While the FCC had previously said it was looking into the issue, opening a formal investigation marks a significant step in continuing federal scrutiny over the incident.
Is AT&T giving credit for outage? ›
We're crediting them for the average cost of a full day of service.” A note on the company's website said that reimbursem*nt will be a $5 credit per account to your AT&T Wireless account. The offer does not apply to AT&T Business, AT&T Prepaid or Cricket.
Why is AT&T signal so bad lately? ›
The Culprits of Poor AT&T Signal. Much of AT&T's signal strength comes down to how many towers you have in your area and the frequencies the company operates those towers. This determines both how strong your connection is and how much throughput, or bandwidth, you get from it.
Does AT&T have a service outage? ›
User reports indicate no current problems at AT&T
Internet and local phone services are available in select areas and use either DSL or Fiber (Uverse) technology networking technology.
How do I know if my AT&T Internet is working? ›
Click Settings > Network > Connections. Connection status will be displayed.
How do I reset my ATT cell phone signal? ›
You can also reset your phone by enabling and disabling Airplane mode. This is usually done by selecting the Airplane mode icon from your quick settings menu. 2. Ensure that your device is capable of connecting to LTE networks and is on the AT&T network.
What network is AT&T shutting down? ›
When will AT&T be shutting down its 3G network? The sunset of the AT&T 3G network is planned to happen on February 22, 2022. From then on, AT&T will no longer be able to provide data or voice services over a 3G network. This is all part of AT&T's ongoing investment in its 5G offerings.
